How do you solve the after-sale problems?

If you have a problem with one of our parts, we will need to process a warranty claim. If the part has not been installed, then please contact us and we can order up the correct parts. The following information must be faxed to us or scanned and emailed before any replacement can be shipped. 1. A cover letter with your name, invoice number and problem. Ship to name if it was shipped somewhere else. 2. A copy of the original repair order from the shop clearly showing a flush being done and any accessory parts required being replaced. If these were not done, the warranty will be declined. 3. If the other required parts were not purchased from us, then a copy of the invoice for those parts needs to be included.